FAQ

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  • FAQS

We do not share or grant access to any customer data to any persons or entity outside our company.

All taxes and duties payable are the responsibility of the buyer.

Once your order has shipped it should take 2 to 3 working days to be received by you.

Once we receive your order it takes us 1 to 2 working days to process.

Once you place your order you will receive an automated order confirmation from us. This means that your order has been well received by us and that it is being processed. If you do not receive this automated order confirmation then the chances are that the order did not go though. In such circumstances please contact us immediately for clarification.

Yes we guarantee that our cigars are 100 % authentic. We always recommend that new buyers speak to a few of the members on some of the well known cigars forums. Ask them about our operation, reputation and the authenticity of the cigars we sell. We suggest that you make your purchase only once you are totally assured that you have nothing to worry about.

Yes we guarantee delivery.

We include a Humidity pack(boveda) with each shipment to ensure that your cigars are maintained at the perfect humidity right up until they reach you.

We presently take Visa, Master Card and Bank Transfer.

All our prices are in  Euros( €)

 

No there is no minimum order.

All the items listed on our site are in stock. If an item is sold out , it will show ” Out of Stock” next to the item. we will remove that item from the site until the stock has been replenished and which time it will be put on the site again.

No. Shipping costs will be calculated depending on weight and destination.

Yes, we ship all our cigars in their original boxes with bands on unless otherwise requested.

As a general rule we open all our boxes prior to shipping as a last stop quality check. Most of our clients insist that we do this. It also allows us the opportunity to put extra padding in the boxes to protect the cigars where we see it necessary. If you would prefer to receive sealed boxes then do not put ” I would like my cigars to be checked”  at the basket when you place your order.

We do not share or grant access to any customer data to any persons or entity outside our company.

All taxes and duties payable are the responsibility of the buyer.

Once your order has shipped it should take 2 to 3 working days to be received by you.

Once we receive your order it takes us 1 to 2 working days to process.

Once you place your order you will receive an automated order confirmation from us. This means that your order has been well received by us and that it is being processed. If you do not receive this automated order confirmation then the chances are that the order did not go though. In such circumstances please contact us immediately for clarification.

Yes we guarantee that our cigars are 100 % authentic. We always recommend that new buyers speak to a few of the members on some of the well known cigars forums. Ask them about our operation, reputation and the authenticity of the cigars we sell. We suggest that you make your purchase only once you are totally assured that you have nothing to worry about.

Yes we guarantee delivery.

We include a Humidity pack(boveda) with each shipment to ensure that your cigars are maintained at the perfect humidity right up until they reach you.

We presently take Visa, Master Card and Bank Transfer.

All our prices are in  Euros( €)

 

No there is no minimum order.

All the items listed on our site are in stock. If an item is sold out , it will show ” Out of Stock” next to the item. we will remove that item from the site until the stock has been replenished and which time it will be put on the site again.

No. Shipping costs will be calculated depending on weight and destination.

Yes, we ship all our cigars in their original boxes with bands on unless otherwise requested.

As a general rule we open all our boxes prior to shipping as a last stop quality check. Most of our clients insist that we do this. It also allows us the opportunity to put extra padding in the boxes to protect the cigars where we see it necessary. If you would prefer to receive sealed boxes then do not put ” I would like my cigars to be checked”  at the basket when you place your order.

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